FAQs

Please use the following link to begin your live trading account application – Open a live account

Most applications are processed automatically. For those with more complex setups, we aim to reach out within 24 hours.

You will enjoy tighter spreads on Forex products with a GO PRO account. However, there will be a commission for every Forex trade you place on a GO PRO account.

See here for a full comparison of the differences between trading account types.

You can hold your funds in USD.

Please login to your GO Markets Client Portal and follow the withdrawal procedures.

We aim to process all withdrawal requests received before our cut-off time of 1pm AEST on the same day. Those withdrawals received after 1pm AEST will be processed the following day. While it largely depends on the recipient’s bank, local transfers may take 1-2 business days, and international transfers may take 3-5 days for your funds to be cleared.

The starting deposit is $200 on Standard accounts and GO PRO accounts.

GO Markets does not charge any internal deposit fees using Visa/Mastercard, Skrill, Neteller and bank transfer.GO Markets does not charge any internal fees for withdrawals, however, fund withdrawals to non-Australian banking institutions may be subject to bank fees from any intermediary bank involved in the transaction and may attract a receiving fee from your bank/institution. Please account for these fees when making withdrawals of a small amount.

You can update your details via your Client Portal.
Alternatively, please email [email protected] or contact us via chat and we will update your account information for you.
Please note that if you are updating your address details, we require a recent bank statement or utility bill issued within 3 months and which shows your new address.

You can change your password on GO Markets’ Client Portal.
Alternatively, you can change the password directly from your MetaTrader 4/5 trading platform. Click on Tools > Options and look for the Server tab. Click on the Change button to change your master or investor passwords.
Please do not share your password with anyone.

You can perform a password reset directly from the login page of the Client Portal. Alternatively, you can call GO Markets on +1 (212) 8589589.
For security purposes, you will be required to provide some personal details to help verify your account.

We cannot accept US clients as CFTC regulation prevents US traders trading with non US brokers.

Yes. There is a MetaTrader 4/5 app for Google Android and Apple IOS. You can search for Metatrader 4/5 on either Google Play or Apple App Store. See here for more information on mobile trading platforms.

Should you experience any problems with closing your positions, contact our support team directly. They will be able to close your positions for you. You can contact support 24/5 via [email protected] or reach out via Live Chat.

Our trading servers are located in New York.

No. The trading platform time is set by default and cannot be changed. It may be possible to obtain local time indicators directly from the MetaQuotes community.

Click on File > Open Data Folder and open the MQL4/MQL5 folder. There are Experts and Indicators folders within it, and you need to copy the .mq4 or .ex4 files into their respective folders.
Most custom indicators and expert advisors will have their own installation manual.

When you are running the installer, there is a settings button on the same page of the licence agreement. Click on the button, rename the destination folder, and continue. It will then install another copy of MT4 on your computer.

On your trading platform, you can head to your account history tab, right-click on the display area or one of the closed trades, and select the period you want. Once the records show, right-click again and select ‘Save as Report'.

A daily statement is only sent out if you have some trading activity on the previous day or are holding any open positions.
If you have traded on the previous day, please check your spam folder, as your email service provider may have miscategorised our email — we recommend adding our email address to your email whitelist to help prevent this.

Our demo accounts last for 30 days — this is a limitation set by MT4/5. You will not be able to access it once it expires.
If you need to extend your trial before opening a live account with us, you can always register for another demo account.

Take-profit (TP) and stop-loss (SL) orders are pending orders. They’re not guaranteed to fill at your exact level.
When the price reaches your level, the order is triggered and becomes a market order, filling at the best available price given liquidity and volatility at that moment. This difference is called slippage (it can be positive or negative).
Example: You set a TP at $150.00. If the price moves from $149.99 straight to $150.02, your TP is triggered at $150.00 and fills at $150.02, because that was the first available price when the order executed.
Note: In fast or thin markets, or around news, price can gap or move quickly, increasing the chance your TP/SL fills away from the trigger level.

Overnight financing costs are applied during the New York close, which equates to 00:00 platform time.

You can view the current swap rates directly on the platform under the product specifications.

To change your leverage, log in to the GO Markets Client Portal and select ‘Change of Leverage’ on the desired account.It is important to understand how leverage works and how it may impact your trading. Some less popular pairs can attract a higher margin rate irrespective of your account leverage. Please ensure you are aware of which leverage rate is appropriate for you before you begin trading with a live account.

Your account leverage is a multiplier used to calculate the size of trades you can open on CFD products. The higher the leverage value, the lower the amount of margin required for your trades.Example: If you have leverage of 30:1, you can control a large position of $300,000 on EURUSD with a margin of $10,000.

Margin in CFD trading refers to the amount of money required to open and maintain a leveraged position.