GO Markets provides legal documentation for clients to review before trading Forex, CFDs, Shares or any other financial product available. Before applying for a CFD or Share Trading account with us, please read respective documents listed below.

CFD Trading

Retail Clients

Product Disclosure Statement
Provides clarity to retail clients to understand the suitability of the product.

Financial Services Guide
Designed to assist clients in deciding whether to use our products and services.

Target Market Determination – CFDs
Aims to ensure that CFDs are issued and distributed to an appropriate audience.

Wholesale Clients

Wholesale Clients CFDs Trading Information Statement
Designed to assist wholesale clients to understand they are not afforded some of the protections that are offered to Retail clients in Australia.

Other CFD trading documents

CFDs Trading Terms and Conditions
Governs our relationship with our clients.

CFD Trading Privacy Policy
Governs our obligations, how we collect, use, hold, disclose and disseminate your personal information.

CFD Trading Complaints & Disputes
GO Markets Pty Ltd’s Dispute Resolution Policy and Procedure.

Vulnerable Client Policy
GO Markets Pty Ltd’s Vulnerable Client Policy

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Share Trading

Share Trading Services Terms and Conditions
Governs our relationship with our clients.

Financial Services Guide – Share Trading
Designed to assist clients in deciding whether to use our products and services.

FinEx Terms of Trades
FinClear Execution Limited being our clearing and settlement participant, these govern your share trading transactions.

Other Share Trading documents

Share Trading Privacy Policy
Governs our obligations, how we collect, use, hold, disclose and disseminate your personal information.

Share Trading Dispute Resolution Policy and Procedure
GO Markets Securities Pty Ltd’s Dispute Resolution Policy and Procedure.

Additional CFD trading information

General Advice Warning

The information in this website is of a ‘general’ nature only and may contain advice that is not based on your personal objectives, financial situation or needs. You should therefore consider how appropriate the advice (if any) is to those objectives, financial situation and needs, before acting on the advice.

ASIC Regulatory Benchmarks

GO Markets is authorised to operate a financial services business in Australia, under its Australian Financial Services Licence.

As an OTC derivative provider, GO Markets is required to adhere to key disclosure benchmarks set out by our corporate regulator, the Australian Securities and Investment Commission (“ASIC”). GO Markets adheres to the seven disclosure benchmarks for over-the-counter contracts for difference that can help retail investors understand the risks associated with these products, assess their potential benefits and decide whether investment in the products is suitable for them.

GO Markets have a compliance management system in place and strive to achieve above and beyond what are considered to be minimum compliance requirements.

Hedging Policy

GO Markets maintains prudent risk management practices. Among other considerations, this involves the monitoring and surveillance of global markets, key risk events, and the trading activity of our clients. In general terms, we refer to this as the management of Market Risk. One way we manage market risk is by Hedging. This means that we may buy or sell the same instrument (but not necessarily of the same volume), to an external counterparty, known as a Liquidity Provider or Hedging Counterparty. If we choose not to hedge, we may be exposed to the outcome of the clients trading activity.

Factors which impact GO Markets decision to hedge may include, but are not limited to:

Internalisation of Trades

We are sometimes in a position where we may not need to hedge, (or we can hedge a smaller amounts) because we have both buyers and sellers of the same instrument or ‘offsetting’ trades.

Toxicity of Flow

Trades that are deemed to be predatory in nature, by deploying techniques including, but not limited to, latency arbitrage, the targeting high impact news events, or seeking to manipulate available liquidity.

Volume

Extraordinary volume of trades or total trade size is larger than our risk tolerance;

Liquidity

Insufficient liquidity in the underlying market.

Performance

The performance of a trading account or group of accounts.

Client Funds

Client funds are deposited into the National Australia Bank (“NAB”) and Commonwealth Bank (“CBA”) where we have multiple client accounts in various currencies. Funds you deposit with us, including your net running profits, will be held separately from our money, in a dedicated account, and held and dealt with in accordance with the requirements of the Corporations Act. We follow specific guidance set out in ASIC Regulatory Guides RG212 and RG227.

We do not use client funds as capital, including working capital or for business purposes such as office rent, utilities and employee payroll and do not use retail client funds for counterparty margining obligations. Wholesale client funds may be used for counterparty margining obligations.

We perform daily and monthly reconciliations of the amount of reportable client money that, according to our records, we are required to hold in a client money account against the amount of reportable client money we are actually holding in that account.

We keep accurate records of the reconciliations we perform and will provide copies of these records to our clients or ASIC within five business days of a written request (or such longer period as may be agreed in writing).

Margin Calls

GO Markets operates an automated “Margin Call” mechanism in an effort to mitigate the risk of a client’s account falling into negative equity.

In order to maintain a position or a trade, your cash balance after running losses (equity) must not fall below 50% of the required margin. A breach of this threshold will result in the closure of your position(s), with the largest losing position/trade closed first. Before your trade(s) is closed, a warning will be issued on your trading platform if your account equity breaches 80% of your margin required, by means of red highlighting on your trade(s).

While this automated margin call process acts as a protection for both client and provider, market volatility, particularly surrounding news events, may result in additional losses. Holding a trade over the weekend may increase the risk of a ‘gap’ in price action, thereby triggering a margin call event at a lower level than the 50% threshold.

Fair Usage Policy

GO Markets is committed to providing the best possible service to all our clients, and to preserve the integrity and quality of our trading platform. If, in our reasonable opinion, we consider it necessary, we may manage your use of or access to our services as we see fit in the circumstances.

To view our fair usage policy, please click here.

Privacy & Data Protection

Our Privacy Policy explains how GO Markets Pty Ltd (“We”) will obtain and hold information about clients {“you”), (including, without limitation, personal information and information relating to your Account and your Account history) in accordance with the Privacy & Data Protection and anti-money laundering legislation. You agree that we can rely on, hold and process your information for the purpose of performing our obligations under this Agreement, including administering the relationship with you, managing your Account, recovering amounts payable, considering any of your applications, carrying out risk assessment, complying with regulatory obligations, and undertaking product development and analysis.

You agree to our disclosing any such information referred to:

• in accordance with the Privacy Policy;
• where we are required to by law or regulatory obligation;
• to regulatory authorities where appropriate or on reasonable request, and to such third parties as we reasonably consider necessary in order to prevent crime, e.g., the police; and
• where reasonably necessary, to any third party which provides a service or licence to us in connection with the Products or Services we provide for your Account or this Agreement, but only for the purpose of providing that service or licence or in connection with our compliance with any reporting, audit or inspection obligations to any such third-party service providers or licensors.

In order to provide services to you, you acknowledge that it may be necessary for your information to be transferred to someone who provides a service to us in other countries, including some outside of Australia, and you consent to such transfer.

You consent to us, or our agents acting on our behalf, carrying out such credit and identity checks, including money laundering checks, compliance regulatory reporting and fraud prevention checks, as we may reasonably consider necessary or desirable, including requesting a reference from your bank or any credit reference agency. You understand and agree that any third party referred to in this clause may share any information concerning you with us and other organisations involved in credit reference, the prevention of fraud and/or crime and/or money laundering or for similar purposes or to recover debts involved.

You authorise us to contact you by email, telephone or post to give you information about carefully selected products or services offered by us, that are similar or related to products or services provided or previously provided to you. You consent to us using your data for this purpose for the period you have an Account with us and after you close the Account. If you do not wish to receive such information then please contact us in writing or by telephone. Our Address and contact details are stated on our Website, and in the Financial Services Guide, Product Disclosure Statement and other legal documents.

By submitting the Application Form to us, you agree to be bound by the terms of our Privacy Policy as set out on our Website including authorising us to pass your personal data to selected Associated Entities or third parties (including Introducers) for the purpose of contacting you by email, telephone or post to give you information about carefully selected products or services offered by that party that are similar or related to the Products or services provided or previously provided to you by us.

You consent to us using your data for this purpose for the period you have an Account with us. If you no longer wish to receive such information then please write to us at Our Address or write directly to the third party.

Where you have been introduced to us by an Introducer, you consent to us exchanging information with that Introducer in order to perform our obligations under this Agreement and as required by us to maintain our relationship with the Introducer. This may, without limitation, result in us disclosing financial and personal information about you, your application, details of trading activity in the Account and/or your conduct of the Account and/or your use of our facilities (including information gained when you use our learning tools and trading simulators). If you no longer wish us to pass on such information then please write to us at Our Address.

We will use reasonable endeavours to contact you and notify you of any change to how we hold, process or disclose information, by posting a notice on our Website or sending you an email to your last known email address. If you do not tell us, you object to this change in writing within 60 days of the notice and you continue to maintain the Account after the expiry of this period of notice then we will regard you as having agreed to it.

If you wish to access information that we hold about you, or to have inaccurate information corrected please contact us by sending an email to our email address set forth on our Website. Please note we may require you to pay a fee for this information. Please note that certain information may be exempt from being disclosed and that in certain circumstances we may not be able to disclose certain information

You agree that we may record all conversations with you and monitor (and maintain a record of) all emails and electronic communications sent by or to us. All such records are our property and can be used by us, amongst other things, in the case of a dispute between us or for training purposes.

To view our privacy policy, please click here

Website and System Use Policy

These Terms (and any relevant Product Disclosure Statement and/or Terms and Conditions or any other legal document issued by GO Markets Pty Ltd (“GO Markets”) cover the agreement between you and GO Markets relating to your access and use of this website and other Systems.

We will use reasonable endeavours to ensure that our Website and Systems e.g., mobile services, portals and these can normally be accessed for use in accordance with this Agreement. However all or any of these may fail to work properly or at all or our premises may suffer from power failure. On this basis:

• we do not warrant that they will always be accessible or usable;
• we do not warrant that access will be uninterrupted or error free.
• we may suspend use of our Website or Systems to carry out maintenance, repairs, upgrades or any development related. We shall use reasonable endeavours to give you notice of this and to provide alternative ways for you to deal or obtain information as to your Account but this may not be possible in an emergency.

We warrant that we have the right to permit you to use our Website or Systems in accordance with this Agreement.

We will use reasonable endeavours to ensure that our Website or Systems are free from any Malicious Code, but we do not warrant that it will be free at all times of Malicious Code. You should use your own Malicious Code protection software that is up to date and of good industry standard. In addition, you must not upload or transmit any Malicious Code to our Trading Platform or other aspects of our Website or Systems.

You are responsible for ensuring that your information technology is compatible with ours and meets our minimum system requirements, as may be amended from time to time. The minimum system requirements currently in effect are set out on our Website or Systems.

We or other third-party service providers or licensors may provide you with Information in connection with the provision of our services.

• You agree that:
• neither we nor any other GO Markets Party shall be responsible or liable if any such Information is inaccurate or incomplete in any respect or for any actions you take or do not take based on, or your reliance upon, such data or information;
• you will use such Information solely for the purposes set out in any such Agreement;
• you will truthfully complete and submit to us in a timely fashion:
  • any declaration as we may require at any time in respect of your status as a user of Information; and
  • any additional agreements with us or any of our third-party service providers or licensors relating to our provision to you of any Information;
• such Information is proprietary to us or the provider and you will not retransmit, redistribute, publish, disclose, alter, amend, rent, loan, licence or display in whole or in part such data or information to third parties; and
• you will pay any fees and other costs associated with your access to and use of any Information, of which as we may notify you from time to time and shall be responsible for payment of any and all taxes, charges or assessments by any foreign or domestic national, state, provincial or local governmental bodies, or subdivisions thereof, and any penalties or interest relating thereto, in respect of your access to and use of any Information.

Various access methods (e.g., mobile, desktop) may be made available to you. Different access methods may have different functionality and content from one another, and such content and functionality are subject to change without notice.

In the event you select to use a third-party software application to provide you with trading programs, signals, advice, risk management or other trading assistance or a third-party hosting or trading application (for example, MetaTrader), we do not assume any responsibility for such application, product or service. The foregoing shall apply irrespective of whether we offer, promote, or endorse to you such third-party application, product, or service.

Cookie Policy

Cookies are small files containing information used for different website functionality, e.g. When you log into the GO Markets Client Portal, a cookie is used so the website ‘remember’ you and stops you from being logged out when you navigate to a new page.

GO Markets may also use 3rd party services that use cookies, e.g. Google Analytics, a website activity reporting tool. Note that no personally identifiable information is collected by simply visiting our website. Website usage reporting in analytics is anonymised; we do not collect names, email addresses etc. of website visitors.

Personal details are only recorded in the event they are provided directly to us, i.e. by submitting a trading account application where you manually provide your details.

Most web browsers will allow you to adjust your cookie settings; to block or delete cookies. You may utilise this if you wish. However, some parts of our website services will not function correctly if cookies are disabled or deleted.

The cookies used by our website do NOT allow us to:

• Store any person data such as your password.
• Access any other personal files stored on your computer.

The cookies used by our website allow us to:

• Facilitate a service that enables individuals to access their GO Markets account/Client Portal.
• Track the usage statistics of our visitors.
• See how users arrive on our website, e.g. from Google, Facebook, Email links etc.
• Gather technical information about users of our website, e.g. country they are located in, if they are using a mobile device, etc.
• Display advertisements on other websites to users who have previously access our websites (Note: we can not identify the individuals who are served with these Ads.)

Deceased Estates Policy

The GO Markets deceased estates policy is designed to provide practical help with the process for the release of trading account funds after the death of the account holder.

Download our Deceased Estates Policy and Procedure here.

Complaints & Disputes

GO Markets have developed and put in place a Dispute Resolution Policy and Procedure to expand complaints management obligations of its Australian financial services aligned with Regulatory Guidance 271 issued by the Australian Securities and Investment Commission.

Key changes include:

• Broadening the definition of complaints and complainants,
• Recognition of social media as a complaints channel,
• Reducing timeframes for complaint acknowledgement, resolution and external reporting,
• Enhanced complaint capturing and reporting requirements,
• Systemic issue identification, notification and timely remediation, and
• Priority treatment for vulnerable customers.

GO Markets welcome your comments. Should there be some way you feel that we can improve our service, we would like to know. Whether you are making a suggestion, paying a compliment or making a complaint, your feedback is the key to improving our products and services.

Making a complaint

If you wish to raise any complaint or Dispute you should contact us as soon as practicable. If we identify a Dispute, we will notify you as soon as possible

Complaints and Disputes can be lodged with Client Services team by telephone on +61 3 8566 7680 or 1800 88 55 71 or by any other means of communication.  If you  make a verbal Complaint, the Client Services team will attempt to resolve it with you  as soon as possible. You may also appoint a representative to lodge complaints with us, on your behalf.

However, if  the complaint cannot be resolved verbally, the customer should submit the complaint in writing by email to the attn. Head, Client Services on [email protected].

The complainant will be sent an acknowledgement by the next working day unless there are exceptional circumstances, that the Complaint has been received.

Please keep your own record of dates or times of Trades and other issues as that will help us to investigate any complaints or disputes. It may be difficult or not reasonably possible for us to locate records/tapes in relation to Trades and other issues in the absence of information about the dates and times of any Trades or other issues in Dispute.

Internal Dispute Resolution: We operate an Internal Dispute Resolution policy to enable us to deal promptly and fairly with complaints. Any complaint or Dispute will in the first instance be handled by Head, Client Services and thereafter by the Compliance Manager.

If either you or we notify the other party of a Dispute, you and we will consult in good faith in an attempt to resolve the Dispute in a timely manner, including, without limitation, by exchanging any relevant information and by identifying and using any Agreed Process which can be applied to the subject of the Dispute or, where no such Agreed Process exists or you and we agree that such Agreed Process would be unsuitable, determining and applying a resolution method for the Dispute. We will resolve most Disputes within 30 days.

We will respond to any communication, complaint, claim or dispute in English. Any translation provided shall be for convenience only and to the extent there is a conflict between the English version and any translation, the English version shall prevail.

External dispute resolution process: If you remain dissatisfied with our investigation or handling of your complaint or dispute you may refer the matter to the Australian Financial Complaints Authority (“AFCA”)

Mail: Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
Australia
Phone: 1800 931 678
Email: [email protected]

In particular, you have a right to refer your complaint or dispute to AFCA if you are classified as a Retail Client and were classified as such at the time of the event giving rise to the complaint or dispute. The services provided by  AFCA are free of charge.  Further information on AFCA can be found on its website www.afca.org.au.

Please note, in most cases you have up to two years from the date you receive a final response from your financial firm to submit a complaint to AFCA for consideration.

Copy of GO Markets Dispute Resolution Policy and Procedure available on request.

Design and Distribution Obligations (“DDO”)

New legislation has been introduced in Australia relating to the design and distribution of a wide range of financial products, including Contracts for Difference (CFDs)  that GO Markets are offering to retail clients. The legislation aims to ensure that financial products are issued and distributed to an appropriate audience.

​​We may only issue and distribute CFDs to you if we have taken reasonable steps to ensure that you are likely to fall within our respective target market for CFDs.  To find out more about whether you fall into the target market for CFDs, please read our Target Market Determination (“TMD”) for CFDs, available here.

What if I want more information?
​
You can review ASIC’s Regulatory Guide on the product design and distribution obligations here: https://asic.gov.au/regulatory-resources/find-a-document/regulatory-guides/rg-274-product-design-and-distribution-obligations/

Joint Accounts

To view the GO Markets Joint Account Agreement please click here. Please complete and return to [email protected].

Wholesale Clients

You can apply to be recognised as a Wholesale Client. Find out more about GO Professional eligibility criteria.

You can consider our Wholesale Client Information Statement.