Share Trading Help Centre

Get the help you need to enjoy the best possible experience with GO Markets ASX Share Trading.

Share Trading Help Centre

Get the help you need to enjoy the best possible experience with GO Markets ASX Share Trading.

How-to guides

Platform user guides

Learn more about the platform’s features and abilities. For your preferred version, download:

Shares by GO Markets:

TradeCentre:

Forms

Please return all completed and signed forms to operations.shares@gomarkets.com

Macquarie Third Party Authority
Link your existing Macquarie Cash Management Account to your GO Markets account by completing our Third Party Authority form. Please include a copy of your bank statement along with this form when sending it to us.

HIN Transfer
Transfer your HIN from another Broker to GO Markets at no cost. During the online account opening process, you can select Transfer my existing HIN and enter your existing broker details. Complete our HIN Transfer form, sign and return to our email. You’ll be notified by email once your HIN has arrived.

Share Cost Price Update
Update your share cost price to accurately manage your shareholding portfolio.

HIN Transfer + Share Cost Price Update
Transfer your HIN and update your share cost price in one form.

Stock Transfer
Transfer individual stocks from another broker to GO Markets at no cost. Complete our Stock Transfer form, sign and return to our email. YOu’ll be notified by email once the stocks are transferred.

Income Direction Authority
Nominate or change your bank details for dividend payments by completing our Income Direction Authority form. You’ll be notified by email once the details are updated.

Issuer to HIN Conversion
To sell your Issuer shares, you must first convert your Issuer sponsored holding to your GO Markets Securities HIN.
Simply download and complete our Issuer to HIN Conversion form and we’ll process your request. You’ll be notified by email once your shares are available in your portfolio.

Authorised Operator
Please use this form to authorise GO Markets Securities Pty Ltd (GO Markets) to provide information about your Share Trading account to a nominated Authorised Operator.

Change of Address
Your CHESS Registration address is used to record all your Share investments and is used by the Share registries to send you Statements. Update your CHESS registration address using our Change of Address form. You’ll be notified by email once the address is updated.

Off Market Transfer
An OMT is a transfer from one party to another resulting in a change of beneficial ownership. An example of an OMT is where you transfer your shareholding to a friend or a family member as a gift.

The fee for an Off-Market Transfer (OMT) is $27.50 incl GST per shareholding and will be charged to your Trading account.

Note: Please seek advice from your Tax accountant for any tax implications with Off Market Transfers.

Frequently asked questions

Account opening

Account Maintenance

General

Funding

Trading

Rate Card

Service Cost incl GST Details
Brokerage Fee $7.70 per trade Below $100,000
Brokerage Fee 0.05% per trade Above $100,000
Phone orders $22.00 per order Telephone 03 8566 7680
Pro trading platform incl live prices and market depth $82.50 per month Customisable web based widgets trading platform. Platform provided by FinClear
Mobile Trading Platform Nil Shares by GO Markets Securities
Web Trading Platform Nil Shares by GO Markets Securities
ASX Streaming Data (Retail) $27.5 per Month Contact operations.shares@gomarkets.com to subscribe
ASX Streaming Data (Professional) $121 per Month Contact operations.shares@gomarkets.com to subscribe
ASX Delayed Data Nil
ASX Snapshot Level 1 Data NIL for the first 2,000 refresh/clicks per user, per month. Subsequent refresh/clicks are charged at $0.011 per Request
ASX Snapshot Level 2 Data (Depth and Course of Sales) NIL for the first 2,000 refresh/clicks per user, per month. Subsequent refresh/clicks are charged at $0.0165 per Request
ASX Market Announcement Real-time PDF Download and Headline $55.00 per Month
ASX Market Announcement Delayed PDF Download and Headline Nil
Off Market Transfer fee $27.50 per security
SRN requests $22.00 per holding
Bookings Correction $27.50 per security
Manual bookings $11.00 per trade
Cash – Dishonour fee $55.00 per failed trade Insufficient funds to settle a Buy trade
Stock – Initial fail fee $275.00 per failed trade Insufficient holdings to settle a Sell trade
Stock – subsequent fail fee $100 or 0.10% capped at $5,000 per security per day (subject to change) Insufficient holdings to settle a Sell trade. [NP1] [GG2]

PID list

Broker CHESS PID ASX Settlement Participant
GO Markets Securities 3557 FinClear
CommSec 1402 Commsec
CMC Markets 2662 CMC Markets
SelfWealth 1136 OpenMarkets
Morrison Securities Pty Limited 1088 Morrison Securities
Macquarie Equities Limited 2442 Macquarie Equities
NABTrade 1227 Wealthub Securities
Bell Potter Securities Limited 2552 Bell Potter
Superhero 1336 OpenMarkets
ThinkMarkets 3557 FinClear

*Information as at 21/08/2021. For a full list of broker and settlement participants, please visit the ASX website.

Equity Market Phases

Refer to table below for the different phases the market goes through on a single trading day. Different phases also determine the type of orders that can be placed. For example, a Market to Limit order will fail when placed outside the open phase. The Trading days are Monday to Friday except for the non-trading days defined by the ASX here.

MARKET PHASES TIMES (AEST)
DESCRIPTION
Pre-open 7am – 10am Pre-opening takes place from 7:00 am to 10:00 am, Sydney time. During Pre-opening:

  • You can place Limit orders only
  • Orders are not immediately matched
Open 9:59:45 – 10:09:15 Staggered Group opening. When the auction closes, an equilibrium price is calculated by the overlapping bids and offers where the orders are traded at the matched price.
Normal Trading 10am – 4pm Normal Trading takes place from 10:00 am to 4:00 pm, Sydney time. Orders are entered in a Price/Time Priority where orders are matched in a continuous basis.
Pre CSPA 4pm – 4:10pm Between 4:00 pm and 4:10 pm Sydney time, the market is placed in Pre-CSPA (Closing auction). During Pre-CSPA:

  • You can place Limit orders only
  • Orders are not immediately matched
Closing Single Price Auction 4:10pm The Closing Single Price Auction takes place between 4:10* pm and 4:12 pm, Sydney time. *Random + 60 secs

  • When the auction closes, an equilibrium price is calculated by the overlapping bids and offers where the orders are traded at the matched price
Adjust 4:12pm – 4:42pm The Adjust takes place from 4.12 pm to 4:42 pm, Sydney time. During this phase:
* Orders can be cancelled; certain amendments are allowed* No new orders can be placed in the Market
Adjust ON 4:42pm – 6:50pm This state is the same as the ADJUST session state.
Purge Orders 6:50pm – 6:59pm Orders that are expired orders, too far from market etc will be centrally inactivated/purged.
System Maintenance 6:59pm – 7pm Administration/system adjustment session state.
Close 7pm – 7:30pm No Trading Messages may be entered or amended in ASX Trade and no matching or Auctions take place.
System Unavailable 7:30pm – 2:25am The system processes the night batch during this session state – this involves the update and addition of securities.
Close 2:25am – 7:00am No Trading Messages may be entered or amended in ASX Trade and no matching or Auctions take place.

Opening Phase Table

The opening phase is staggered – this is divided into 5 groups based on the starting letter of their ASX code. This allows investors to organise and prioritise their orders accordingly. Refer to the table below for opening times for each group.
Groups Open phase times random Starting letter of ASX code Stock can open between
Group 1 10:00:00 AM +/- 15 Seconds A to B e.g. APT, BAP, BHP 9:59:45 to 10:00:15
Group 2 10:02:15 AM +/- 15 Seconds C to F e.g. CBA, DEG, FPH 10:02:00 to 10:02:30
Group 3 10:04:30 AM +/- 15 Seconds G to M e.g. GMG, KSL, MQG 10:04:15 to 10:04:45
Group 4 10:06:45 AM +/- 15 Seconds N to R e.g. NHF, PPH, RIO 10:06:30 to 10:07:00
Group 5 10:09:00 AM +/- 15 Seconds S to Z e.g. S32, VAL, Z1P… 10:08:45 to 10:09:15

Start trading with GO Markets

In just minutes we can verify your identity and create your account.

Something else we can help with?

Our dedicated support staff are here to assist. If you have a question or need help, please contact us at operations.shares@gomarkets.com or on 1800 942 950.

For questions regarding Account opening, contact us at newaccounts.shares@gomarkets.com

For questions about products or subscriptions, please contact sales.shares@gomarkets.com